Delivery & Return



Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise. If you've changed your mind and need to return an item, we've extended our returns policy - any store collected purchases made from 18 October 2020 can be returned up to 30 days from the re-opening of non-essential retail in your area, in-line with our returns guarantee.
In-line with our returns policy, your item(s) needs to be:
• Unopened
• Unused
• In its original packaging (with the tags)
• In a resaleable condition
• With its proof of purchase
• You’ll also need to return any free items that came with the product.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.
We're currently unable to accept returns of large, 2-person items in store, but you can arrange a collection via our for both small and large items delivered by home delivery.



[Click here] (to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise. Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method. If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days. For further information on Tu clothing orders, see below.


Faulty items


If your item is faulty, please start by checking our to see if we can solve your issue. If you do need to return an item request a return label through your online purchase account:




If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair. Check out our supp to find the helpline number for your product.
Things to note:

• Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.
• If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.
• If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
• We might ask for the product serial number or similar, to check the item was supplied by us.
• Naturally, none of this affects your consumer rights. Stay safe online

We take online safety very seriously. We’re aware fraudsters have all sorts of ways of exploiting customers, including sending scam emails, surveys and texts that claim to be from retailers like ours or pose as legitimate brands on social media sites. We’ve put together some FAQs to help you stay safe when shopping online. Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).

For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site. Anyone can be targeted (not just everyday battery customers) and these fraudulent emails or texts often request personal information or ask you to confirm information. It might be a scam when...
• The message asks for personal information like your bank or payment details, username or password.

• The sender’s email address looks suspicious.
• There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
• The message has a generic greeting such as ‘Dear customer.'
• You weren’t expecting it.

If you’re worried, don’t click on any links, open any attachments or forward to anyone else.
You can always get information directly from the company's legitimate website rather than a link in an email.

Please forward any suspicious emails or screenshots to:
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links
Help tackle fraud by also reporting the incident to